Fireflies Graded My Discovery Calls and the Score Was Brrutal
Fireflies tags talk-time and questions. I used it to find out I was pitching instead of listening.
I ran a month of sales discovery calls through Fireflies and read the talk-time and question stats it quietly generated. I talked 70% of the time. On the calls I won, I talked 40%. The tool didn't judge me; the numbers did, and they were clear.
The useful metric isn't the transcript, it's the ratio. Fireflies shows how long you spoke versus the client and how many questions you asked. I'd told myself I was curious. The data said I was performing. That gap was the whole problem with my close rate.
I set a rule from it: on the next call, the client speaks first after the opener, and I ask three questions before any pitch. Fireflies graded the next week and the ratio flipped. My close rate moved with it, which is the only review that matters.
If you do any calls where the point is to learn, let the tool count for you. Self-assessment lies. The recording doesn't, and you don't have to listen to all of it to get the score.