Prepping for a Meeting With Fireflies' Memory
Search every past conversation with a client and ask for the open items before you walk in.
Before a client call I search Fireflies for every past conversation with them and ask for the open items. Walking in knowing what we last promised beats rereading my own notes.
The summaries it surfaces are good, but I read the action items, not just the gist. The model is good at 'what we discussed' and weaker at 'who said they'd do what,' which is the part I need.
I keep a habit of saying the next step out loud near the end of every call, because Fireflies catches it and the note reflects it. Vague closings become vague notes, and both are honest.
It's not a replacement for knowing the account. It's a memory that's better than mine for recall and worse than mine for judgment. I use it to remember, then I decide.